COVID-19 Information Update

August 27, 2020

Parry Sound Family Dentistry Updates
Thank you for your patience and loyalty these past few months. We sincerely hope you and your family are in good health.
As we move forward in which seems to be our new normal just a few reminders:
  • Your previously booked appointment date and/or time may have changed. We have text and email reminders going out the day before your scheduled appointment and a 2 week confirmation text and/or email to confirm your appointment in advance.
  • To confirm your appointment, please click the link that is provided in the confirmation text/email. If you would like to contact the office to make changes or confirm, please call 705-746-6461.
  • Please come 15 minutes early to your appointment. If a parent or caregiver is required, they will also be subject to all screening measures.
  • We ask that you continue to remain in your vehicle and call the office to announce your arrival.
  • The front door will remain locked to avoid any walk-ins and minimize the number of patients in the office.
  • Please bring your own mask or face covering to wear for your visit as personal protective equipment (PPE) supply is challenging. If you forget to bring your own mask or face covering, you will be provided with one.
  • We will be asking the Public Health prescreening questions, taking your temperature with a touchless thermometer and providing you with hand sanitizer.
  • Dental staff will be wearing more protective gear than normal. This includes masks, face shields, and gowns.
  • If you need to make a payment, please call the office or email us at info@parrysoundsmiles.com
  • Our office will be closed on August 31st and we will be returning September 8th. If you have a dental emergency and are an existing patient of our practice, please contact Dr. Raimundo. Please be advised that a Teledentistry charge may be applied.
For more info you can visit our website at https://parrysoundsmiles.com
We are excited to see all of our patients again.
Best wishes,
Dr. Lin Raimundo & the Parry Sound Family Dentistry Team.



June 8, 2020 

We are pleased to announce that we are now open to see you and are slowly progressing to a full opening as per the Ontario governments gradual re-opening strategy. We are focussed on minimizing the risk of transmission by following the guidelines set out by Public Health Ontario, the Royal College of Dental Surgeons of Ontario, the College of Dental Hygienists of Ontario and practicing social distancing. We are now offering non-emergency and non-urgent care.
 
Dental offices have always followed strict infection prevention protocols but there are some new policies in place to ensure the protection of patients and team members. This is what you can expect:
  • COVID -19 pre-screening when you schedule your appointment.
  • No walk-ins at this point.
  • Text & email reminders will be resuming shortly.
  • Appointments will be spaced out to allow physical distancing between patients. This will also allow time for the office to be disinfected between each appointment. This could mean less flexibility for scheduling your appointment.
  • When you arrive for your appointment, we ask that you wait in your vehicle for us to bring you in. Please call the office to let us know you arrived.
  • We ask you to bring your own mask or face covering to wear for your visit as personal protective equipment (PPE) supply is challenging. If you forget to bring your own mask or face covering, you will be provided one.
  • The day of your appointment a staff member will rescreen you and your temperature will be taken with a touchless thermometer.
  • The waiting room will not be open for everyone. Chairs will be spaced two meters apart. There will be no magazines, toys, or any other non-essential items in the dental office, as these are all difficult to disinfect.
  • Patients must wash their hands with a 70 to 90 per cent alcohol-based solution, when they enter and leave the dental office.
  • Please come to your appointment alone, if required you may be accompanied by one parent or caregiver. If a parent or caregiver is required, they will also be subject to all screening measures.
  • Dental staff will be wearing more protective gear than normal. This includes masks, face shields, and gowns.
  • Plan to pay by touchless payment, such as credit card or Interac.
We ask for your patience and understanding during this transition. If your appointment was postponed due to the office closure or if you had previously called the office for emergency, urgent or non-urgent care, please call us to schedule you for your next appointment.
 
We look forward to seeing you soon.
Best wishes
Dr. Lin Raimundo & the Parry Sound Family Dentistry Team.
 



May 25, 2020

Greetings Parry Sound Family Dentistry Patients!

I am sure you are all wondering where your dentist has gone and when you can next see her to maintain your optimal oral health. I, Dr. Lin Raimundo, am missing all your smiling faces and cannot wait to be able to see you again for routine care as I am sure all of Ontario dentists are. On Friday, May 22nd, 2020, all Ontario dentists received some directions on how to safely re-open in the face of risk associated with COVID-19. Ontario dentists are governed by the Royal College of Dental Surgeons of Ontario and can not fully re-open without their consent. At this time, all dentists can only provide emergency and urgent care for our regular dental patients. Surprisingly, to myself and many other Ontario dentists, dental cleanings and restorations are not deemed essential at this point. Please be reassured that I feel it is very important to maintain one’s oral health to have overall optimal systemic health. For some of you it is vital that you are seen for three-month cleanings. Please continue to do your part as best as you can by brushing for 2 minutes at least twice daily and floss daily. Oral hygiene is especially important for those of you with underlying health conditions such as diabetes. Ontario dentists are currently advocating for your health and working to get our doors re-opened by the Royal College of Dental Surgeons of Ontario (RCDSO). Ontario dentists want to get back to work and meet your oral health needs. 

In anticipation of the mandate that allows us to return to work, I have made some changes to our practice. One of the major concerns is that dental health care providers must work in proximity closer than 2m and depending on the procedure, we will generate an aerosol. This raises a concern that coronavirus or any other infectious disease could be transmitted to others by an infected patient. Please be assured that your dentist, and all Ontario dentists, have always worked in the face of infectious disease (for example SARS and HIV) and have always upheld the most stringent of infection control protocols. In addition to our already high level of infection control at Parry Sound Family Dentistry, we have implemented changes to increase your comfort level upon our much-anticipated return to routine dentistry. I have reviewed a few of the changes that I think would be most reassuring to you. There will be a COVID-19 screening process for patients. This will entail COVID-19 screening questions over the phone prior, a COVID-19 questionnaire and consent form at the office upon arrival. As well, your temperature will be taken and recorded. We will be limiting the number of patients allowed within the building at any one time. Upon entry to the facility, you will notice a beautiful glass barrier for the reception area and markers on the ground to assist with physical distancing. Whenever possible, an iPad will be used as opposed to paper forms. Only children or infirm patients may be accompanied back to operatories. 
Please be confident that your safety will come first with respect to aerosol generating procedures. If you need to undergo an aerosol generating procedure such as having a filling placed, you will notice that your dentist and assistant will be dressed in gowns, with face shields and an N95 respirator. I know this may be quite different for you, but it is still the Parry Sound Family Dentistry health care leaders that you know and love under all this protective equipment. In the case of tooth preparations, a dental dam will be used as research shows that there are minimal chances of any airborne contamination (Harrel, et al, JADA:2004 135:429-437). Please note that not all procedures will require the same level of personal protective equipment.
We have also made significant changes to our office environmental controls. We have upgraded the air ventilation and filtration system (HVAC) available throughout the office. We are proud to announce that each of our 3 HVAC systems has been upgraded to HEPA level filtration coupled with UV light sterilization systems that will allow the air to be sanitized on a continual basis. In addition to this, surgical operatories are enclosed with doors and additional HEPA/UV air sanitation systems that will clean the operatories air 50 times an hour.
Thanks for your patience. We will get through this together. I look forward to the day when RCDSO allows Ontario dentists to return to all aspects of their profession and provide you with much needed regular care for all your dental needs.

Sincerely,
Lin Raimundo, DDS




April 21, 2020
 

We miss you! 

We know it is a difficult and challenging time for all of us and hope that you and your loved ones are staying safe and healthy. We want to reassure you that your safety is of our utmost concern and we will continue to be following best practice for infection control when we do re-open. 

As always if you are an existing patient and have a dental emergency you may contact Dr Raimundo at (705) 746-1809. 

When the government restrictions are lifted we will be here and ready to serve you. We look forward to seeing you again soon!

 

April 3, 2020
 

Dear Parry Sound Family Dentistry Patients,

These are unprecedented times; we sincerely hope that every member of our family of patients is safe and healthy. Please be sure to practice physical distancing whenever possible; coupled with frequent and thorough hand washing, it is the best defense against becoming infected with COVID-19.


At Parry Sound Family Dentistry, your oral care is our number one priority and if you or your family member has a dental emergency, we are here for you.

What constitutes a dental emergency? A true emergency includes:

  • Trauma – an injury to the mouth and face
  • Severe infection, such as an abscess or swelling
  • Bleeding that continues for a long time
  • Dental pain that can’t be managed by over-the-counter medications such as Tylenol or Advil

If you have an emergency, please call Dr. Raimundo on her personal cell phone at 705 746-1809, so we can actively address your needs. Please keep in mind that regular Ontario Dental Association fees apply.


Furthermore, we will be reaching out to reschedule all your routine visits once normal operations resume. Please assume any pre-booked appointments in April have been cancelled automatically.


For your safety and peace of mind, please know that our practice undertakes professional infection prevention and control measures. We strongly believe that with enough protective measures in place, a dental practice represents a safe and low-risk environment for our patients. We encourage you to take a look at this link regarding the most up to date and necessary recommendations on COVID-19 prevention here: https://www.ontario.ca/page/2019-novel-coronavirus


In the midst of the COVID-19 pandemic, Dr. Raimundo and her staff send a special thank you to the first responders that are working hard to keep us safe and healthy. We keenly recognize our shared obligation and duty to minimize the spread of COVID-19 and to protect the health and wellbeing of our patients, staff and the broader community. We wish you well and again remind everyone to adhere to the safety protocols outlined by the Parry Sound Health Unit.